Domestic carrier IndiGo on Saturday said it is facing a temporary system slowdown across its network, affecting its website and bookings. The airline also said this may result in slower check-ins and that it is working to restore the normalcy at the earliest.
“We are currently experiencing a temporary system slowdown across our network, affecting our website and booking system. As a result, customers may face increased wait times, including slower check-ins and longer queues at the airport,” IndiGo said in a travel advisory posted on X.
The booking system has been down since 12 noon. Operations were briefly resumed at 1:05 PM, but the system remained non-functional.
The company stated that their team is actively working to resolve the issue and assist passengers to ensure a smooth journey.
“Our airport team is available and fully dedicated to assisting everyone and ensuring a smooth journey. Be assured, we are working diligently to restore stability and normalcy as quickly as possible. We regret the inconvenience caused and appreciate your understanding and patience during this time,” IndiGo added.
Visuals shared online reportedly show large crowds waiting in the check-in area at the airports.
IndiGo operates over 2,000 flights, including international, per day.
Noida International Airport is set to commence commercial operations on April 17 next year, handling both domestic and international flights. Despite attempts to advance the date, any delay could push approvals and scheduling by six months. Flight trials by major airlines and necessary tests are scheduled in the upcoming months.
